You have a question?
Here you will find a suitable answer to every question. You can also use the search function.
Do you have a question that is not listed here? In this case please contact our customer service.
You can also reach us by telephone with the free service number: 01226 885050.
We are from Monday to Friday from 9:00-17:00 o'clock for you there.
We will be happy to help you within a short time.
Payment and Ordering
We offer a number of payment options. Currently you can pay by the following payment methods:
● Barclays card payments - Accepts all major card types
● Purchase via your Paypal account
● Direct debit or Credit Card via PayPal
● Prepayment by bank transfer to our bank account (please request details via email)
After a certain point in time it is no longer possible to cancel an order because the order is too advanced in the shipping process. Please contact us as soon as possible if you wish to cancel an order.
After placing your order, you will immediately receive confirmation via e-mail. Please also check your spam folder. In the rarest cases the order confirmation may be found there.
In most cases you will receive the order confirmation via e-mail within a few hours. Please also check your spam folder. In the rarest cases, the order confirmation may be found there.
You will receive the invoice via e-mail after completion and dispatch of your order.
Within the shopping cart you can enter the voucher / discount code. The validity will be confirmed immediately.