You have a question?
Here you will find a suitable answer to every question. You can also use the search function.
Do you have a question that is not listed here? In this case please contact our customer service.
You can also reach us by telephone with the free service number: 01226 885050.
We are from Monday to Friday from 9:00-17:00 o'clock for you there.
We will be happy to help you within a short time.
Top 5 questions
Our products are covered by a statutory warranty of two years. Beyond that we do not offer any guarantee.
If you have a complaint about an item purchased from us, please fill out our return form. We will contact you as soon as possible to clarify the further procedure of how to handle the complaint and to inform you of an RMA number.
No, you can place an order as a guest. However, you are welcome to use the advantages of a personalized customer account. Save your shipping & payment details securely with us. With a customer account you can track the status of your order at any time.
We offer a number of payment options. Currently you can pay by the following payment methods:
● Barclays card payments - Accepts all major card types
● Purchase via your Paypal account
● Direct debit or Credit Card via PayPal
● Prepayment by bank transfer to our bank account (please request details via email)
After a certain point in time it is no longer possible to cancel an order because the order is too advanced in the shipping process. Please contact us as soon as possible if you wish to cancel an order.
Yes, our newsletter is completely free of charge.
You can subscribe free of charge with your e-mail via this link.
On the product page you can easily rate each item. Please use the link "Rating".
We are looking forward to your evaluation, your feedback is important in helping improve our products and services for the future.
We reserve the right to activate product ratings only after our review.
Creating a customer account is completely free of charge and has many advantages. We have listed some of them for you:
● Automatically fill in of your shipping and billing information to speed up the checkout process
● Saved credit cards
● Access to stored shopping baskets and history of ordering
● Create your own watch lists
● Check your status of ordering
The customer account is also good for companies, commercial customers, municipalities and authorities.