You have a question?
Here you will find a suitable answer to every question. You can also use the search function.
Do you have a question that is not listed here? In this case please contact our customer service.
You can also reach us by telephone with the free service number: 01226 885050.
We are from Monday to Friday from 9:00-17:00 o'clock for you there.
We will be happy to help you within a short time.
We ship several times a day and try to optimize the time of delivery constantly. If you need more detailed information about the shipping time, please have a look at the respective item.
Yes, due to the large number of our products, we offer a free tracking service. If your parcel is equipped with tracking, you will receive a link to your e-mail automatically.
Thanks to our large warehouse, we are able to keep a large number of our products on call at all times.
Immediately available = The item is in stock and can be packed and shipped immediately.
Low stock = This item is individually assembled and shipped for you.
Back soon = The item has already been reordered and will soon be available again. You can already pre-order this article. You need the article immediately? Contact us - we can help find an alternative item.
Where does BatteryGroup.co.uk deliver to?
We deliver to UK, Germany (incl. islands), Belgium, Denmark, Luxembourg, Netherlands, Austria, France (mainland), Sweden and Spain (mainland).
For further information on our shipping and delivery conditions, please refer to our shipping information.
Yes, of course you can differ invoice and delivery address. Simply use the alternative delivery address.
Our starter batteries as well as all lead acid batteries are shipped to you with TNT.
We also ship accessories and all AGM and gel batteries with TNT. Dangerous goods or very large, heavy batteries are shipped to you on pallets. The shipping method is indicated with the respective item ordered.
Our shipping costs are strongly dependent on the respective product. If necessary, we also ship batteries with pallet networks. Please note the respective shipping information in the shopping cart.
No, of course we deliver without a minimum amount.
Deliveries on Saturday are depending on the shipping service provider and the region. Products that are shipped via forwarding agents will only be delivered on weekdays Monday to Friday.
Please refuse to accept damaged goods. If you do not see the damage immediately or do not notice it until unboxing, please send us pictures of the damage. Our service team will contact you as soon as possible.
Please check the sent tracking link first. Basically, the shipping service provider will give the various reasons. If this is not clearly visible, please contact our customer service firstname.lastname@example.org