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Terms & Conditions

General Terms and Conditions and Customer Information

As of September 18th, 2023

I. General Terms and Conditions

Section 1 - Basic Terms and Conditions

1. The following terms and conditions apply to contracts that you conclude with us as a supplier (Battery Group Limited) via the website Unless otherwise agreed, the inclusion of any of your own terms and conditions will be objected to.

2. For the purposes of the following rules, a consumer shall be any natural person who concludes a legal transaction for purposes which cannot be attributed primarily to his commercial or independent professional activity. Entrepreneur is any natural or legal person or partnership with legal rights that acts in the exercise of its independent professional or commercial activity when concluding a legal transaction.

Section 2 - The object of the contract is the sale of goods

1. Our offers on the Internet are non-binding and not a binding offer to conclude a contract.

2. You can make a binding purchase offer (order) via the online shopping cart system.

The goods intended for purchase are stored in the "shopping basket". You can use the corresponding button in the navigation bar to access the "shopping cart" and make changes there at any time. After accessing the "Checkout" page and entering the personal data as well as the payment and shipping conditions, all order data will be displayed again on the order overview page. Before submitting the order, you have the option to check all information here again, to change it (also via the function "back" of the internet browser) or to cancel the purchase. By submitting the order via the "order with payment" button, you make a binding offer with us. You will first receive an automatic e-mail about the receipt of your order, which does not yet lead to the conclusion of the contract.

3. The acceptance of the offer (and thus the conclusion of the contract) takes place within 2 days by confirmation in text form (e.g. e-mail), in which the execution of the order or delivery of the goods is confirmed to you (order confirmation).

If you have not received a message, you will no longer be bound by your order.
Any services already provided will be refunded immediately in this case.

4. The processing of the order and transmission of all information required in connection with the conclusion of the contract is partly automated by e-mail. You must therefore ensure that the e-mail address you have provided to us is correct, that the receipt of the e-mails is technically ensured and, in particular, that SPAM filters do not prevent you from receiving the e-mails.

Section 3 - Right of retention, retention of title

1. You can only exercise a right of retention if the claims are from the same contractual relationship.

2. The goods remain our property until full payment of the purchase price.

3. If you are an entrepreneur, the following applies in addition:

a) We reserve ownership of the goods until all claims arising from the current business relationship have been fully satisfactory. Prior to the transfer of ownership of the reserved goods, pledging or transfer of security is not permitted.

b) You can resell the goods in the ordinary course of business. In this case, you will already assign to us all claims in the amount of the invoice amount that accede to you as a way of resale, we will accept the assignment. They are still authorised to recover the claim. However, if you do not properly meet your payment obligations, we reserve the right to collect the claim ourselves.

c) In the event of combination and mixing of the goods subject to retention of title, we shall acquire co-ownership of the new item in proportion to the invoice value of the goods subject to retention of title to the other processed goods at the time of processing

d) We undertake to release the securities to which we are entitled at your request to the extent that the realisable value of our securities exceeds the claim to be secured by more than 10%.

It is up to us to select the collateral to be released.

Section 4 - Warranty and Extended Warranty

1. The statutory liability for defects exists.

2. As a consumer, you are asked to check the item immediately for completeness, obvious defects and transport damage upon delivery and to notify us and the freight forwarder of any complaints as soon as possible.
Failure to do so will have no effect on your statutory warranty claims.

2a. It is however, the responsibility of the customer to install, check and maintain the goods (Batteries, Powerstations, Chargers, Solar Panels, Inverters, cabling) through a registered professional and to retain any proof of installation or works should there be any concerns/issues arise later on. The professional maintenance of the goods bought should be annually and a record (proof/invoice) of the inspection by a professional should be kept at all times.

3. Insofar as you are an entrepreneur, the following applies by way of derogation from the above warranty regulations:

a) Only our own information and the manufacturer's product description shall be deemed to have been agreed upon, but not other advertising, public advertisements and statements by the manufacturer.

b) In the event of defects, we shall, at our option, provide warranty by rectification or subsequent delivery. If the defect rectification fails, you can demand a reduction at your choice or withdraw from the contract. The rectification of defects shall be deemed to have failed after an unsuccessful second attempt, unless otherwise stated, in particular, by the nature of the item or the defect or the other circumstances. In the case of rectification, we do not have to bear the increased costs incurred by moving the goods to a place other than the place of performance, unless the shipment corresponds to the intended use of the goods.

4. All products are subject to an obligatory 6 months warranty period whereby it is the responsibility of Battery Group Limited to assess, repair and/or replace the item should there be any manufacturing defects. Some products include further extensions on this 6 months and will be outlined on each product page. Please note the manufacturer's warranty is not a guarantee of lifespan. If you are a business purchasing this item, your rights differ from that of a consumer and you would only be entitled to a 6 month warranty on all products. There are specific applications whereby the warranty will be reduced - See below:

Taxi Cabs – Including private cars used as taxis or for private hire

6 months against faulty workmanship or defects

Electrically- powered bicycles/tricycles

6 months against faulty workmanship or defects

Live Aboard leisure battery usage

6 months against faulty workmanship or defects

Leisure when used in Commercial and Industrial applications

6 months against faulty workmanship or defects

Electric Fence

6 months against faulty workmanship or defects

Leisure when used for “live aboard” applications

6 months against faulty workmanship or defects

Window Cleaning

6 months against faulty workmanship or defects

5. Batteries

The lifespan of a battery depends to a very large extent on its duration of use, the temperature and application for which it is intended. One of the most common causes of early battery failure is a state of insufficient charge. Over 80% of batteries fail due to insufficient charging.

Defects not covered by warranty (customer damage):

• Voltage less than 10.5v (battery fully discharged) will be automatically rejected (unless under 0.5V)
• Battery discharged, sulphated (alternator problem, electrical leakage, storage ...)
• Battery with electrolyte leaks, broken tank (dents, cracks, etc.)
• Broken or melted terminals, empty battery, or filled with a foreign liquid.
• Battery exploded, battery overcharged (charge or regulator problem)
• Failure to maintain the charge of the battery beyond a period of 2 years.

Defects covered by warranty (manufacturing defects):

• Battery with an internal short-circuit (voltage greater than 10.5v)
• Internal Break: - The battery will have good specific gravity but no voltage reading. Check for any physical
damage which may have caused an internal break.

If, after checking, your battery has more than 80% of its original capacity, it will not be replaced under the warranty
because it is considered perfectly functional. Your battery test must show the voltage over 12.2V and below 80% SOH to be accepted.

Note: For any warranty request, please contact us by email on or by contacting us
directly on 01226885050. Our team will be happy to send you our warranty procedure. If you think you have more
than one defective battery, please first contact our technical team by phone at the number above.

PLEASE NOTE: you will be required to provide a proof of purchase (invoice) for a claim to be initiated, if you do not have this information, we cannot proceed with a claim.

If you provide incorrect or incomplete information, your claim may be halted or rejected

6. Leisure, cyclic and mobility batteries

All Leisure or cyclic batteries will need to be returned to our testing facilities - no external tests will be accepted.

7. Power stations & solar panels

Warranty Timeline (depends on each brand)


Warranty Period (Months)

Power stations

18 - 24

Solar panels

12 - 24

Accessories / Cables / Chargers 



8. Exclusions and Limitations for all warranty claims

This warranty does not apply: Non-quality related issues;

  •  Items purchased from unauthorized resellers;
  •  Purchases without valid proof of purchase. Proof of purchase is namely the Invoice - Bank statements will not be accepted as it does not show the item you have purchased
  •  Items that have been refunded; 
  •  Items that have expired their warranty period; 
  •  Any defects or damages caused by misuse of products, unauthorized modification, disassembly, or operation not in accordance with the official instructions or manuals;
  •  Any defects or damages caused by exposure to excessive heat, liquids, or other external causes;
  •  Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;
  •  Lost or stolen products;
  •  Free products.
  •  Not able to provide valid proof of purchase
  • Products that cannot be returned in its original packaging

9. The warranty period is one year from delivery of the goods. The shortening of the time limit does not apply:

  • culpably caused damage from injury to life, body or health and in case of intentionally or grossly negligently caused other damages;
  • insofar as we have fraudulently concealed the defect or provided a guarantee for the quality of the item;
  • in the case of items which have been used for a building in accordance with its usual use and which have caused its defectiveness,
  • in the case of statutory recourse claims that you have against us in connection with rights of defects.

 10. Warranty Extension

You can now purchase an Extended Warranty, it extends the standard manufacturer's warranty after it expires. Our Extended Warranty can be purchased on selected products only. This is reflected on the product page. If it’s not visible on the product page, the extended warranty is not applicable for that.

The Extended Warranty it’s only an extension of the manufacturer’s warranty period and it’s non-refundable once purchased.

Section 5 - Choice of law, place of performance, place of jurisdiction

1. Austrian law applies
In the case of consumers, this choice of law applies only insofar as it does not deprive the protection afforded by mandatory provisions of the law of the state of habitual residence of the consumer (principle of favourability).

2. The place of performance for all services arising from the existing business relations and the place of jurisdiction is our registered office, insofar as you are not a consumer, but a merchant, a legal entity under public law or a special fund under public law.
The same applies if you do not have a general place of jurisdiction in the UK or the EU, or if your domicile or habitual residence is not known at the time the action is brought. This shall not affect the power to bring proceedings before the court at another legal place of jurisdiction. (3) The provisions of the UN Convention on Contracts for the Sale of Goods expressly do not apply.

II. Customer information

1. Identity of the seller

Battery Group Limited, Unit 6 Capitol Court, Dodworth, Barnsley, S75 3UD. Telephone: 01226 885050 E-mail:

2. Information on the conclusion of the contract

The technical steps for the conclusion of the contract, the conclusion of the contract itself and the possibilities for correction are carried out in accordance with the provisions "Creation of the contract" of our General Terms and Conditions (Part I.).

3. Contract language, contract text storage

3.1. Contract language is English.

3.2. The complete contract text is not saved by us. Before submitting the order via the online shopping cart system, the contract data can be printed out via the print function of the browser or saved electronically. After receipt of the order from us, the order data, the legally required information in the case of distance contracts and the general terms and conditions will be sent to you again by e-mail.

4. Essential characteristics of the goods or services
The essential characteristics of the goods and/or services can be found in the respective offer.

5. Prices and payment methods

5.1. The prices listed in the respective offers as well as the shipping costs represent total prices. They include all price components including all applicable taxes.

5.2. The shipping costs are not included in the purchase price. They can be accessed via a correspondingly designated button on our website or in the respective offer, will be shown separately during the ordering process and will be additionally borne by you, unless the free delivery is promised.

5.2.1 If there is a mistake with shipping costs, the Company may call you to rectify the order (pay the remaining or refund an incorrect amount taken) you have the right at any time to cancel the order should a change to the contract be requested. Battery Group reserve the right to cancel the contract if they cannot reasonably fulfil the contract due to shipping reasons (with a full refund).

5.3. The payment methods available to you are indicated under a correspondingly designated button on our website or in the respective offer.

5.4. Unless otherwise stated in the case of the individual payment methods, the payment entitlements arising from the concluded contract are due for payment immediately.

6. Terms of Delivery

6.1. The terms of delivery, the delivery date and any existing delivery restrictions can be found under a correspondingly designated button on our website or in the respective offer.

6.2. Insofar as you are a consumer, it is stipulated by law that the risk of accidental loss and accidental deterioration of the sold item will not pass to you until the goods are deemed successfully delivered by our third party courier, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not designated by the entrepreneur or another person designated to carry out the shipment.
If you are a business, delivery and dispatch will be at your risk.

6.3. All shipping services provided are not guaranteed - therefore refunds will not automatically be given if the estimated delivery date is not met.

6.4  We advise all customers to not arrange appointments based on delivery dates as they are not guaranteed, if you, the customer, has arranged an appointment, MOT etc that has had to be cancelled due to unexpected delays from delivery, no reimbursement will be given, nor will the return be at the cost of Battery Group Limited and a return would be a remorse return (at the cost of the customer).

6.5 If a delivery has been called in advance (usually pallet and larger parcels) to arrange a date for delivery in which you have agreed to, and you are not there to accept causing an unsuccessful delivery attempt, you will be charged another delivery fee for either 1) another attempt or 2) to return the stock with no promise of the initial shipping fee returned.

6.6 Please note all deliveries of automotive, leisure, commerical and industrial batteries (not an exhaustive list) may come fitted with bungs. These MUST be removed immediately and before the unit is used, fitted or charged as stated on the label found on the top of the unit. Failure to remove these transport bungs will invalidate any warranty as well as cause an increased risk of pressure build up. The Company will not be held responsible for consquences occurring from leaving these transport bungs in.

6.7 All shipments made outside of the UK may incur additional customs charges for you (the customer). Please contact us before placing an order.

7. Terms of Returns

7.1 - Cancellation of order

If you wish to cancel an order shortly after placing it, you should fill out a cancellation form on our website. If you merely email or call in, this will not be sufficient for our system to recognise the cancellation request and may not be received in sufficient time. If your order was placed after 3pm and you fill out the request form before 7am the next day, this should be picked up by our system and cancelled before it reaches the warehouse for packing. This is not guaranteed. Please note, if your order was placed after 8am, we may not be able to stop the process as the orders go straight to the warehouse through our automated system and we receive multiple collections daily from couriers therefore, we cannot guarantee any retraction of your order before dispatch. If your order has left our warehouse before your request was actioned, you will be liable for the cost of return. We have a refusal agreement with our courier that would cost less than a return: You can refuse delivery (which will have a charge of £9.99 - whether you refuse the delivery driver at the door or request from the courier over the phone for this redirection) or, failing this, you can arrange the return of the parcel once received with a courier of your choice.

If you wish to change your order - you will have to process the return and refund of the incorrect order and place a new order for the correct item - we cannot do an exchange and amend the same order number - this process will create a new order number for you.

Due to security, our system automatically sending your order through to the warehouse and financial protection, we will not change the address after the order is placed. If you wish to amend the delivery address due to incorrect information provided, you must call the courier with the update needed. Please be aware, all amendments to addresses or details may cause further delays and because of this, we will not be held accountable if the delivery expectation is not met due to this change.

7.2 Unwanted or Incorrectly Ordered Goods

If you receive your order and decide you do not want to keep it, you can return it to us for a refund, providing the following conditions are met:

  1. You have 14 days from receiving your order, to inform us that you wish to return it to us.
  2. After notifying us, you then have a further 14 days in which to return it to us.
  3. All returned items must be in a fully sellable condition in order to receive a full refund. In the case of batteries, this means, unopened, in the original packaging (or new suitable packaging if damaged), with no damage or signs of usage to the batteries or packaging.
  4. It is your responsibility to ensure that we receive the items. We recommend using a tracked service as proof of postage is not acceptable. It is also your responsibility to correctly package the goods for return and label the boxes for the relevant goods (and packing slip) inside. Please note: If you are returning a power station, you are required to return it in the same box it arrived in (with the relevant lithium markings) to adhere to regulations otherwise this will not be accepted by couriers.
  5. Battery Group does not offer free returns for unwanted and incorrectly ordered items. This is because of the large cost incurred for us to ship the item to you and the restrictions and regulations we adhere to in shipping our products through our courier network. It is your responsibility to pay for the cost of returning the unwanted items to us. We can offer collections, but this will be charged to the customer before arranged and the customer will be liable for any damages or losses on the return. Battery Group will only accept liability once the parcel is returned to us. If the battery is returned to us in an unsellable state (that has not been previously noted in the respective time frames) we will send this battery back to you.
  6. It is your responsibility to check the battery is correct for your vehicle. Although our representatives can advise and give recommendations for the battery needed according to the details you provide us, we cannot 100% guarantee that this will fit your vehicle and it will be your responsibility to check this against the current battery. If the newly purchased battery does not fit, Battery Group will not be held responsible and the return of the battery will be at the customer’s expense.

Our Obligations

Upon receipt of your returned order, it will be checked to ensure it is in a sellable condition and that no damaged has occurred in shipping, as we are not liable for any damages whilst batteries are being returned to us. If we receive a damaged battery that has not been previously reported damaged within the agreed timeframe below (with images supplied) then we reserve the right to withdraw from refunding the order. If the customer has used their own courier for the return, it would be the responsibility of the customer to claim the value of the goods for the damages incurred to their parcel. 

No courier insurance is offered on the collection or return services that we offer, therefore if a parcel is damaged in transit on a return using our collection/return services, no refund can be given.

If applicable, a refund will be issued within 10 working days of receipt; however, we usually refund within 1 - 2 working days. This process can be optimised by the customer including the RMA Form within the box/parcel. It can take a few days after issuing a refund for it to appear on your card statement depending on your bank. PayPal refunds should appear immediately. 

Please Note: 

If an RMA is omitted from the returned parcel, and there are no indicators of an order number, we will be unable to process a refund.

Unidentified returned batteries are kept on site for 30 days maximum after received, after which they will be disposed of due to the nature of the goods and Battery Group Limited's inability to confirm condition, usage history or order details. Refunds for these orders will not be processed.

If you return a battery (no matter what the reason) that encounters extensive damage on return (or sent back in an unacceptable state), we reserve the right to dispose of these goods without further repercussions, actions or refund due to the health and safety risk associated with damaged goods. For example (but not limited to), if the battery is leaking, this cannot be returned to the customer via the usual courier network and therefore will be disposed of. Batteries should not be sent with a courier if you know it is leaking or damaged beyond safe transport- please do not arrange your own return if you know there is extensive damage as you are liable for the consequences of the harm it can cause during transit.

For remorse returns, the initial shipping fee will not be included in the refund.

7.3 Received Damaged Items

Your Obligations

If you have received a damaged item; or an item which is not as described, you may return it to us, at our own expense, for a full refund.

There are still some conditions which need to be met:

  1. You have 24 hours to provide images and details of the damages incurred to the item you have received.
  2. We require you to take a photo of the broken or damaged item so that we can more swiftly diagnose the problem, find out what happened and claim with our couriers or liaise with our warehouse staff.
  3. After notifying us, we will then send you instructions on how to return your item (or dispose of it if the damage is too severe) this may include a returns label, or sending a courier to collect the item, at a convenient time. It is important you are available when the courier calls, or if we provided you with a label, you need to return the items promptly. If you are not present when the collection has been arranged causing the collection to be unsuccessful, the rearranging of the collection will incur a charge to the customer.
    The maximum we allow for this return is 14 days.
    Please note that if we do not receive the return of your damaged or not as described item, we will not be able to refund you. Even though it is unusable, we still need it back. The only exception is when you receive confirmation from ourselves that you can dispose of it, in this scenario, the refund will be processed after our confirmation (as not all damages are appropriate to send back).
  4. If we do not receive this evidence within 24 hours of delivery we will reject this claim. Signing for the goods on delivery signifies they were received in good condition. This 24 hour allowance is introduced to inspect the item once the box has been opened,
  5. If reported after 24hours of delivery, it falls upon the customer to clearly prove that the damage was caused by transportation and therefore the courier, otherwise Battery Group will not accept liability for this. If sufficient evidence is provided for the courier to overturn its decision, a refund may be provided.

Our Obligations

Upon receipt of your damaged order, we will refund you in full.

If applicable, a refund will be issued within 10 working days of receipt; however, we usually refund within 1 - 2 working days. This process can be optimised by the customer including the RMA Form within the box/parcel. It can take a few days after issuing a refund for it to appear on your card statement. PayPal refunds will appear immediately. 

Please Note: 

If an RMA is omitted from the returned parcel, and there are no indicators of an order number, we will be unable to process a refund.

Unidentified returned batteries are kept on site for 30 days maximum after received, after which they will be disposed of due to the nature of the goods and Battery Group Limited's inability to confirm condition, usage history or order details. Refunds for these orders will not be processed.

8. Legal liability for defects

The liability for defects is governed by the "Warranty" provision in our General Terms and Conditions (Part I).

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