Next Day Delivery Available!
All credit cards accepted
Largest premium product selection
Free Phone Support 01226 885050
 

You have a question?

Here you will find a suitable answer to every question. You can also use the search function.

Do you have a question that is not listed here? In this case please contact our customer service.

You can also reach us by telephone with the free service number: 01226 885050.
We are from Monday to Friday from 9:00-17:00 o'clock for you there.

 

We will be happy to help you within a short time.

How do I return the ordered goods?

1. Fill out our return form and send it to us.
2. As soon as we give you the confirmation including the RMA number for the return you have to fill out the RMA form. Then please pack the article carefully - preferably using the original packaging and filling material.
Use the address provided by us as the address for returning.

Please do not use return shipping for your used batteries.

Erstellt:
1
Array
(
    [0] => Array
        (
            [id] => 34
            [question] => How long is the guarantee and the warranty?
            [answer] => 

Our products are covered by a statutory warranty of two years. Beyond that we do not offer any guarantee.

[author] => [createDate] => DateTime Object ( [date] => 2019-12-23 00:00:00.000000 [timezone_type] => 3 [timezone] => Europe/Berlin ) [catId] => 5 [url] => {"1":"https:\/\/batterygroup.co.uk\/you-have-a-question\/guarantee-warranty\/how-long-is-the-guarantee-and-the-warranty"} [pageTitle] => [metaKeywords] => [metaDescription] => ) [1] => Array ( [id] => 33 [question] => Return in case of complaint [answer] =>

If you have a complaint about an item purchased from us, please fill out our return form. We will contact you as soon as possible to clarify the further procedure of how to handle the complaint and to inform you of an RMA number.

[author] => [createDate] => DateTime Object ( [date] => 2019-12-23 00:00:00.000000 [timezone_type] => 3 [timezone] => Europe/Berlin ) [catId] => 4 [url] => {"1":"https:\/\/batterygroup.co.uk\/you-have-a-question\/returns\/return-in-case-of-complaint"} [pageTitle] => [metaKeywords] => [metaDescription] => ) [2] => Array ( [id] => 8 [question] => Do I need to create an account to order anything? [answer] =>

No, you can place an order as a guest. However, you are welcome to use the advantages of a personalized customer account. Save your shipping & payment details securely with us. With a customer account you can track the status of your order at any time.

[author] => [createDate] => DateTime Object ( [date] => 2019-12-20 00:00:00.000000 [timezone_type] => 3 [timezone] => Europe/Berlin ) [catId] => 1 [url] => {"1":"https:\/\/batterygroup.co.uk\/you-have-a-question\/account\/do-i-need-to-create-an-account-to-order-anything"} [pageTitle] => [metaKeywords] => [metaDescription] => ) [3] => Array ( [id] => 10 [question] => How can I pay? [answer] =>

We offer a number of payment options. Currently you can pay by the following payment methods:

● Barclays card payments - Accepts all major card types
● Purchase via your Paypal account
● Direct debit or Credit Card via PayPal
● Prepayment by bank transfer to our bank account (please request details via email)

[author] => [createDate] => DateTime Object ( [date] => 2019-12-20 00:00:00.000000 [timezone_type] => 3 [timezone] => Europe/Berlin ) [catId] => 2 [url] => {"1":"https:\/\/batterygroup.co.uk\/you-have-a-question\/payment-and-ordering\/how-can-i-pay"} [pageTitle] => [metaKeywords] => [metaDescription] => ) [4] => Array ( [id] => 11 [question] => Can I cancel an order? [answer] =>

After a certain point in time it is no longer possible to cancel an order because the order is too advanced in the shipping process. Please contact us as soon as possible if you wish to cancel an order.

[author] => [createDate] => DateTime Object ( [date] => 2019-12-20 00:00:00.000000 [timezone_type] => 3 [timezone] => Europe/Berlin ) [catId] => 2 [url] => {"1":"https:\/\/batterygroup.co.uk\/you-have-a-question\/payment-and-ordering\/can-i-cancel-an-order"} [pageTitle] => [metaKeywords] => [metaDescription] => ) )