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Warranty Deposit and Information

Warranty Deposit and Information


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Warranty Deposit Once we have received the warranty claim documents filled out with the...more

Warranty Deposit

Once we have received the warranty claim documents filled out with the name of the person who ordered the battery. We will determine the next steps, if there is a need for the battery to be tested, there are two options.

1) Get the battery tested yourself by a certified garage - you would need to follow the regulations set out in the terms and conditions signed on the warranty claim documents and will not be reimbursed or refunded for any testing undertaken.

2) Send the battery back to Battery Group, we can test it for you, and provide you with results and solutions (please read full T&Cs for further details).

If the second option is chosen, this Warranty Deposit will have to be paid, This is so we can collect, test, recharge and resend the battery if the test results show that it is not covered under a manufacturing fault. If the results show that the battery is faulty and covered under the warranty, this deposit will be refunded and a new battery will be sent out free of charge.

Please read our Full T&Cs or refer to the documents pack sent to you when you first raised a claim for further details.

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